Make exceptional guest experiences the standard.
Through hands-on consulting, Stoneledge helps guest-facing businesses close the gap between the experience they want to deliver and the experience their people consistently provide.
The guest experience reflects what’s happening behind the scenes.
Even strong organizations can struggle with consistency. Leaders interpret expectations differently, teams develop their own ways of working, and the experience guests receive can vary by person, shift, or location. The challenge is turning organizational expectations into consistent everyday practice.
How We Help
Consulting
We partner directly with executive teams to put organizational priorities into practice. From new initiatives to ongoing improvements, we help make the work stick.
✓ Align leaders around clear expectations and accountability
✓ Build a culture of employee ownership and pride
✓ Deliver consistently exceptional guest experiences
Workshops
Focused experiences that help teams build shared understanding and put practical skills to work.
Coaching
Individualized support for leaders navigating growth, succession, or performance challenges.
Our Approach
Discover
We take time to understand your business, clarify your goals, and identify what needs to happen.
Build
We work alongside your team to develop and deliver solutions that fit your organization.
Sustain
We support implementation and stay involved to help improvements become part of everyday operations.
Organizations We’ve Supported
Why Stoneledge?
Senior experience. Personal attention. Work built to be used.
Led by Co-Founder and CEO Michelle Baker, a former Disney Institute Director and Disney Cruise Line Officer, Stoneledge brings decades of leadership and consulting experience to organizations that want to operate at a higher standard.
As a boutique firm, Michelle leads the consulting and facilitation while Co-Founder and CXO AJ Baker shapes the tools and client experience surrounding each engagement. Together, we deliver work designed around your business and built to last.
Testimonials
“What set Stoneledge apart was their genuine investment in understanding our culture. They delivered practical, real-world guidance we could apply immediately, making them a trusted partner for meaningful change.”
Holger D.
Fire Chief
“Stoneledge’s personalized approach helped me move through a complex career change with total clarity. Michelle synthesized and tailored strategies to fit my needs. The coaching was a true game changer.”
Cheryl F.
Former US Air Force Officer
“Michelle is an insightful, practical leader who makes complex topics clear and actionable. Her perspective on leadership identity and delegation changed the way our business community thinks about leadership.”
Tiffany A.
Business Vice President
Ready to start a conversation?
Let's discuss your goals and how Stoneledge can help.